Ka Small is a teambuilder, practical executive, and strategic idealist in marketing and service excellence. She has a demonstrated ability to define corporate objectives and deliver results. As a marketing, operations and management innovator with more than 20 years of experience, she has helped companies $1 million to $3 billion. Her roles have encompassed branch operations, lending, insurance, marketing/brand planning, business development, strategic development, financial analysis and forecasting, software implementation, and product development. Ms. Small focuses on working with the client on turnaround efforts that result in out of the box strategies for people, process and technology. Areas of core expertise for Ms. Small include:
- Operations Analysis
- Marketing Strategy
- Product Development
- Sales and Business Development Strategy
- Organizational Management Analysis
With additional experience in the retail, airline, and telecommunication industries, Ms. Small understands the need to create customer relevance and service excellence. Her promise is simple: Leave every client better, happier and positioned for success.
Education and Certification
- Coles College of Business, Kennesaw State University, Kennesaw, GA, MBA.
- University of West Georgia, Carrollton, GA, Bachelor of Business Administration in Accounting.
- Macon State College, Macon, GA, Associate in Arts in History.
- Graduate of Wachovia Management Program, Atlanta, GA.
- Licensed Georgia Property and Casualty agent.
What Others Say
"The finanical service industry is complex and Ka Small has an excellent grasp of these complexities. She brings a customer-centered approach to solving business problems, understanding that ultimately the customers contribute to the business' success or failure. She has a keen ability to identify win-win opportunities and can then marshal and manage internal and external resouces to achieve the desired outcomes. And she does all this with enthusiasm and a good sense of humor." - Strategic Consulting Principal
"The trust factor plays a big part in making sure that if they choose you then they are making the right decision. I think what won us over was your dedication and commitment to making it happen, and that you will be there for anything that happens, is very important." Investor Relations Manager
"Ka is committed to service and operation excellence across an organization. She has the rare ability to help employees and executives believe anything is possible and move forward to deliver outstanding results." Regional Operations Manager
"Big picture, reliable insights and someone with the ability to build momentum - that's how I describe Ka. If you want a balanced dose of determination and commitment, you need her. She is passionate about service excellence and energizing within an organization." Senior Vice President Operations
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