I sat in stunned amazement last week following a service call with an agency management system sales rep. The call pertained to billing, technical support, and user group experience issues for a recently converted insurance agency.
customer experience
Putting service back in service
I confess to high service standards and expectations for any industry. For those service managers who believe mediocrity is the best one can expect, I clearly state my position. There's something about a little process called payment for services I believe entitles me to expect something in return. This removes all doubts related to shared comments about service failure experiences, also known as the "every unhappy customer tells at least 10 others rule. Today I'm an unhappy customer. Let me explain.